Guidelines and Quality Standards

1. Product Quality Standards

• • Authenticity & Condition:
    • Sellers must provide accurate descriptions and verified images of the product, ensuring that all details are correctly listed.
    • Products should meet advertised specifications and pass quality checks if subject to additional verification.
  • Packaging & Shipping:
    • Items must be securely packaged to prevent damage during transit.
    • Sellers should use reputable shipping carriers and provide tracking information to ensure timely and safe delivery.
  • Compliance:
    • All products must comply with applicable regulatory standards and consumer safety requirements.
    • Sellers are required to disclose any certifications, warranties, or guarantees.

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2. Seller Guidelines

• • Profile Verification:
    • Sellers must seller profile, including contact information, to establish trustworthiness.
  • Transparent Communication:
    • Maintain clear and prompt communication with buyers, including providing detailed product information and responding to inquiries in a timely manner, ideally within 48 hours.
  • Accurate Listings:
    • All listings should be clear, truthful, and free from misleading information.
    • Use detailed product descriptions and high-resolution images.
    • Any known defects or issues must be disclosed.
  • Post-Sale Support:
    • Sellers must have a clear returns and refund policies.
    • In the event of disputes, sellers are expected to engage promptly in the resolution process.

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3. Buyer Guidelines

• • Informed Purchase:
    • Buyers should review product listings carefully, including all images, descriptions, and seller ratings before purchase.
  • Documentation:
    • Buyers are encouraged to maintain records of all communications and transaction details to support any future claims or disputes.
  • Feedback:
    • Provide honest reviews and constructive feedback post-transaction to help maintain community trust and continuous improvement.

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4. Customer Support & Dispute Resolution

• • Direct Seller Resolution:
    • The buyer contacts the seller directly through the platform’s messaging system.
    • The seller must respond within 48 hours) with a proposed solution.
  • Escalation to AquaFindr:
    • If the seller doesn’t respond or the buyer is unsatisfied, the buyer escalates the issue by filing a formal dispute with documented communication and evidence.
  • AquaFindr Mediation & Resolution:
    • The AquaFindr team reviews the case and mediates a resolution between the buyer and seller.