You are
purchasing the exact fish pictured.
This is imported from Sakazume Koi farm in Japan. Make us an
offer…worse thing we can do is say no… over the internet.
Buy more than one of our Koi and we can do combined
shipping so you can save money.
Picking up in person
Once purchased please message us to know when it will be a good time for
you to come pick up the Koi.
Shipping
All live fish orders will ship Monday
through Thursday with UPS Next Day Air which is guaranteed next day delivery,
message with tracking info will be sent once it has been shipped. Orders placed
and paid for by 5:00 PM on Sunday-Wednesday will be eligible for next-day
shipping with prior confirmation. Our fish are carefully packaged using
cycled water, pure oxygen, and double-layered 3 mil poly bags for maximum
safety.
Please note
Certain active species may be lightly sedated during
transit and could appear sluggish upon arrival. As long as there is gill
movement, gently introduce them to fresh water to help them recover. Fish under stress
have been known to get sick.
Shipping Schedule & Weather
Conditions
We only ship when temperatures at both the origin and destination are within
safe limits. If conditions are not suitable, we will hold your order until the
next safest shipping day.
Combined Shipping
If
you would like to combine shipping, please message asking to hold for combined
shipping. Once we determine the adjusted weight and box
dimensions needed to safely ship your fish together, we will refund any
difference in shipping costs.
Local pickups are also available. This will save you shipping
costs. Please message us about an
appointment.
You may notice the following after
your Koi arrives
Faded Colors
Stress from shipping can cause
colors—especially black—to appear lighter. This is temporary, and colors
will return over time.
Veiny Skin
Visible veins, often noticeable
on white areas, are a common stress response.
Behavior Changes
Koi may appear
unusually inactive with minimal movement or, in some cases, overly active
and jumpy.Jumping; Koi may jump out of pond during
the first few days due to stress. This is why its important to keep it
covered for at least a few days.
These signs are normal after the stress of transportation. With proper
care, your koi will recover and return to their usual vibrant state.
Koi are measured from the tip of the nose
to the tip of the tail. Measurements are taken at the time of listing and are
approximate, not guaranteed to be exact.
All our Koi are quarantined for two to
three weeks before they are shipped.
Having healthy and quality Koi for our
customers is paramount.
Live Arrival Guarantee
Please track shipment so you are there to
receive it. We cannot be held responsible for any fish losses caused by the
customer not being available to receive the package on the first delivery
attempt. Please ensure someone is present to accept the shipment upon arrival
If your Koi arrives DOA (Dead on Arrival), please email us a clear photo of the
fish within 3 hours of delivery. The picture must show the tail(s) removed, and
it must be sent on the same day the shipment is received. Once the photos are reviewed,
all DOA claims will be considered for replacement. We reserve the right to
request additional proof if necessary. A full refund will be issued for the
cost of the Koi only.
Please note: shipping charges are non-refundable
Cannot ship to P. O Box. Must be a
residential address or business.
RESTRICTIONS
Certain states prohibit the shipment of Koi. We do not knowingly ship fish to
any restricted areas. It is the buyer’s sole responsibility to understand and
comply with all local, state, and federal regulations regarding the possession
of fish in their area.
Please contact your local Department of Fish and
Wildlife for information on applicable laws. We only send orders to states in the
US. No shipping to Maine, Puerto Rico, Guam, the US Virgin Islands, Alaska and
Hawaii. No international shipping.
Disclaimer
Please note
Due to
variations in monitor settings and screen displays, the colors shown online may
differ slightly from the actual appearance of the fish. For the safety of your
existing collection, we strongly recommend quarantining any new fish for at
least three weeks before introducing them to your main pond. Maintain a minimum
water temperature of 75°F during this period, as some fish diseases may not be
visible at cooler temperatures. We do not assume responsibility for issues
resulting from the mixing of new and existing fish.Thank you for buying with confidence!
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