Terms And Conditions
Picking up in person
Once purchased please message us to know when it will be a good time for you to come pick up the Koi.
Shipping
All live fish orders will ship Monday through Thursday with UPS Next Day Air which is guaranteed next day delivery, message with tracking info will be sent once it has been shipped. Orders placed and paid for by 5:00 PM on Sunday-Wednesday will be eligible for next-day shipping with prior confirmation. Our fish are carefully packaged using cycled water, pure oxygen, and double-layered 3 mil poly bags for maximum safety. Please note: Certain active species may be lightly sedated during transit and could appear sluggish upon arrival. As long as there is gill movement, gently introduce them to fresh water to help them recover. Fish under stress have been known to get sick.
Shipping Schedule & Weather Conditions
We only ship when temperatures at both the origin and destination are within safe limits. If conditions are not suitable, we will hold your order until the next safest shipping day.
Combined Shipping
If you would like to combine shipping, please message asking to hold for combined shipping. Once we determine the adjusted weight and box dimensions needed to safely ship your fish together, we will refund any difference in shipping costs. Local pickups are also available. This will save you shipping costs. Please message us about an appointment.
You may notice the following after your Koi arrives:
- Faded Colors: Stress from shipping can cause colors—especially black—to appear lighter. This is temporary, and colors will return over time.
- Veiny Skin: Visible veins, often noticeable on white areas, are a common stress response.
- Behavior Changes: Koi may appear unusually inactive with minimal movement or, in some cases, overly active and jumpy.
- Jumping; Koi may jump out of pond during the first few days due to stress. This is why its important to keep it covered for at least a few days.
These signs are normal after the stress of transportation. With proper care, your koi will recover and return to their usual vibrant state.
Koi are measured from the tip of the nose to the tip of the tail. Measurements are taken at the time of listing and are approximate, not guaranteed to be exact.
All our Koi are quarantined for two to three weeks before they are shipped. Having healthy and quality Koi for our customers is paramount.
Live Arrival Guarantee
Please track shipment so you are there to receive it. We cannot be held responsible for any fish losses caused by the customer not being available to receive the package on the first delivery attempt. Please ensure someone is present to accept the shipment upon arrival If your Koi arrives DOA (Dead on Arrival), please email us a clear photo of the fish within 3 hours of delivery. The picture must show the tail(s) removed, and it must be sent on the same day the shipment is received. Once the photos are reviewed, all DOA claims will be considered for replacement. We reserve the right to request additional proof if necessary. A full refund will be issued for the cost of the Koi only. Please note: shipping charges are non-refundable
Cannot ship to P. O Box. Must be a residential address or business.
RESTRICTIONS: Certain states prohibit the shipment of Koi. We do not knowingly ship fish to any restricted areas. It is the buyer’s sole responsibility to understand and comply with all local, state, and federal regulations regarding the possession of fish in their area. Please contact your local Department of Fish and Wildlife for information on applicable laws. We only send orders to states in the US. No shipping to Maine, Puerto Rico, Guam, the US Virgin Islands, Alaska and Hawaii. No international shipping.
Disclaimer
Please note: Due to variations in monitor settings and screen displays, the colors shown online may differ slightly from the actual appearance of the fish. For the safety of your existing collection, we strongly recommend quarantining any new fish for at least three weeks before introducing them to your main pond. Maintain a minimum water temperature of 75°F during this period, as some fish diseases may not be visible at cooler temperatures. We do not assume responsibility for issues resulting from the mixing of new and existing fish.