Shipping Countries:
United States (US)
Shipping States:
Ohio (United States (US))
Ready to ship in 1-2 business days
from United States (US)
Shipping Policy
📜 Terms and Conditions Effective Date: 5/01/2025 Welcome to Lady Astrid’s Snails! By purchasing from our website or social media platforms, you agree to the following terms and conditions. Please read them carefully. 1. Eligibility You must be 18 years or older, or have the consent of a parent or guardian, to place an order from our shop. 2. Live Animal Sales We specialize in selling live freshwater snails. By ordering from us, you acknowledge that you are aware of and compliant with your local laws and regulations regarding the ownership and shipment of aquatic snails. 3. Health Guarantee We guarantee live, healthy snails upon arrival. If your snails arrive dead or severely damaged, you must contact us within 2 hours of delivery with clear photos of the snails in the original, unopened packaging. Failure to provide this will void our live arrival guarantee. 4. Refunds & Replacements Refunds or replacements are offered only if the above conditions are met. We do not offer refunds due to buyer’s remorse, shipping delays caused by the carrier, or failure to receive due to incorrect address. 5. Responsibility Once the snails are delivered, their care becomes your responsibility. We are not liable for issues arising from improper acclimation, tank conditions, or other post-delivery problems. ⸻ 🚚 Shipping Policy Shipping Days: We typically ship on [Monday–Thursday] to avoid weekend delays. 1. Shipping Methods We ship using USPS Priority or UPS 2-3 Day, depending on weather and location. Express shipping may be available upon request. 2. Live Arrival Guarantee Live arrival is guaranteed only if: • The package is received on the first delivery attempt • Photos are provided within 2 hours of delivery • Temperatures are between 40°F–85°F during transit and delivery We may delay shipping if weather conditions are unsafe for live transit. 3. Local Pickup Local pickup may be available in Elyria, Ohio. Please contact us directly to arrange. 4. Shipping Delays We are not responsible for delays once the package is with the carrier. Please ensure your address is correct and secure. ⸻ 📩 Contact Us Questions or issues? Please reach out to us via: • Email: ladyastridssnails@gmail.com • Instagram: ladyastrid0695 • TikTok: • Ladyastrid6
Refund Policy
💸 Refund Policy Effective Date: [05/01/2025] At Lady Astrid’s Snails, we take pride in the health and quality of our snails. Due to the nature of live animals, all sales are final — but we do offer a limited Live Arrival Guarantee under specific conditions. 🐌 Live Arrival Guarantee We will offer a refund or replacement only if the following conditions are met: • You contact us within 4 hours of the delivery time (according to the tracking info). • You provide clear, timestamped photos of the DOA (dead on arrival) snails in the original, unopened packaging. • The package was delivered on the first attempt. • The shipping address provided was correct. • Weather conditions at both the origin and destination were between 40°F–85°F. If these conditions are met, you may choose: • A replacement shipment (shipping paid by customer), or • A refund for the value of the affected snails (excluding shipping). 🚫 No Refunds Will Be Issued For: • Late claims (after 2 hours of delivery) • Incorrect or incomplete addresses provided by the buyer • Refusal or failure to receive the package on first delivery attempt • Weather conditions outside the safe range at time of shipment • Snails that die after proper delivery (due to tank conditions, acclimation, etc.) • Buyer’s remorse or accidental orders 📦 Damaged Packages If the packaging arrives clearly damaged and it affects the snails, please send photos of both the outside and inside of the box immediately. We’ll work with you to resolve it fairly. ⸻ ❗ All Sales Are Final Except as stated above, all sales are final, and we reserve the right to deny a refund if the terms of our policy are not followed.
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