Bladder snails will vary in size.Shipping to US contiguous states only.Heat pack will be used if temps of shipping location (to and from) are below 45 degrees. Ice pack will be used if temps are above 80 degrees. If buyer requests heat packs or ice packs outside of these temperatures, order will not qualify for the DOA policy.Live arrival guarantee when package arrives within 5 days of being shipped; refund includes shipping if all animals arrive DOA. If delays are due to shipper (more than 5 days, not including weekends and holidays) cause DOA, refunds are for DOA only unless the shipping service provides a refund. Subject to change at any time based on circumstances. Seller pays shipping for replacement animals.
DOA policy
Must provide photo proof while still in bag/container within 2 hours of receipt for refund for shrimp, fish, and feeder snails, 24 hours for mystery snails.
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